Fully compliant with the 2025/26 GP contract.
Book a Demo
Free to try for 3 months
Then £1,000 for 12 months
No catch. No hidden costs. Full technical support included
SMARTconsult is a clinically structured econsultation system, designed by practising GPs to meet the real-world needs of modern general practice. It’s safe, simple to implement, and gives your team full control over what’s offered and when - without adding to your workload.
Practices can choose from over 70 condition-specific econsultations, each built around focused clinical questions, red flag logic, and NICE-aligned decision pathways. You decide which templates to offer and can switch them on or off at any time. SMARTconsult also allows you to automate activation between 08:00 and 18:30 to meet NHS core hours guidance — no need to manually turn the system on and off.
Since 2018, SMARTconsult has supported over 500,000 patient consultations across more than 20 GP practices. It is now available nationwide with a 3-month free trial — including full access to all features, free technical support, and regular updates.
Built by frontline GPs, for real-world general practice.
SMARTconsult was developed in response to the challenges we faced running multiple practices and managing health care for over 130,000 patients a year. Many digital consultation systems were not designed with the day-to-day realities of UK general practice in mind.
Too often, we found systems lacked the flexibility, clinical structure, or feedback mechanisms to truly support patients and staff. This meant longer forms, less relevant questions, and additional admin
We built SMARTconsult to solve these problems — a system that’s clinically intelligent, easy for patients to use, and shaped by the real needs of practices. It works because we built it for the realities we live every day.
SMARTconsult uses structured, condition-specific logic designed by GPs and aligned with the latest NICE guidance. Each question flow is built to be clinically relevant, concise, and appropriate to the presenting condition - helping to reduce unnecessary admin while improving the quality of information received.
Unlike static forms or generic templates, SMARTconsult adapts to the patient’s responses, presenting only the questions that matter for safe and effective care. This reduces burden on patients and staff, eliminates duplication, and produces clearer, more actionable summaries for clinical teams.
By combining national clinical guidelines with carefully structured digital pathways, SMARTconsult enables safer, faster consultations - all while keeping practices in full control of what’s offered and how it’s used.
SMARTconsult is simple for patients and seamless for your practice. Here’s how it works:
Yes - SMARTconsult consults can be uploaded into the patient record, and full integration with Optum and SystmOne is underway.
Setup is quick. We’ll provide everything needed to add it to your website and train your team in under 30 minutes if needed.
You can continue for £1,000/year, cancel with no penalty, or speak to us about feedback. There are no hidden charges or auto-renewals.
Yes - it’s simple to use and guides them through structured questions. Many patients prefer this over long phone queues or generic online forms.
With recent NHSE and BMA updates, SMARTconsult has been built to ensure your practice remains in full control. You’re the data controller, and we process patient data securely and under your instruction, in line with UK GDPR. A Data Processing Agreement is in place, and integration with Optum and SystmOne is underway. We’re aligned with NHS guidance around structured data and Pharmacy First referrals.
Our recent testimonials from verified users.
Since implementing our econsultation system, we have seen a remarkable transformation in the way we deliver care to our patients. The system is now a vital part of our daily workflow, enabling us to manage and expand our patient contact capacity by over 250 additional interactions every single week.
SMARTconsult has not only streamlined how patients access care, but it has also significantly improved clinical efficiency and triage accuracy. Combined with our Care Navigation tool, we've been able to maximise our appointment capacity, ensuring that same-day appointments are routinely available - even well into the afternoon.
Since implementing SMARTconsult in our practice, we've seen a significant improvement in managing GP workload. It has streamlined patient triage, reduced unnecessary face-to-face appointments, and allowed us to prioritise those who need in-person care the most. Our team can now work more efficiently, and patients benefit from quicker, more convenient access to medical advice.
The use of SMARTconsult has allowed us to increase our capacity to assess and manage a number of conditions, without the need for a traditional face to face appointment. By allowing patients to consult electronically, and often outside of traditional surgery hours, we can better serve our community and their evolving healthcare needs. In an ever-pressured healthcare service, advances in digital technology are proving the be ‘game-changing’ for patients and clinicians alike.
We have seen a significant improvement in how we manage our workload. Many patient concerns can be effectively resolved without the need for a face to face appointment which has freed up valuable time and capacity for those who need to be seen in person. This has allowed our clinical team to prioritise more urgent or complex cases.
The new econsultation system allows a streamlined workflow and clear understanding of patient expectations prior to consultation which means that any concerns or issues can be addressed more quickly and by the appropriate person.
We’ll arrange a quick demo or show how we use it day-to-day.
Please complete the details form to the right and we will be in touch.
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